Refund policy

Return & Refund Policy

Last updated: August 24, 2026

At Unknown Supply Co., our products are made to order specifically for each customer. Because of this, we generally do not accept returns or exchanges for items that were correctly produced and delivered.

However, if there is a problem with your order, we’re here to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible.

To help us resolve the issue, please provide:

● Your order number

● A description of the problem

● Clear photos of the item and the issue

We will review the issue and, when appropriate, work with our fulfillment partner to provide a replacement or refund.

For damaged, defective, or incorrect items, please contact us within 7 days of delivery whenever possible.

Returns

Because our products are made to order, we do not accept returns or exchanges for:

● Incorrect size selected by the customer

● Incorrect color selected by the customer

● Change of mind

● Items that no longer fit

● Items that were correctly produced according to the order

If an approved return is required, we will provide return instructions. Please do not send an item back without contacting us first.

Order Changes & Cancellations

If you need to cancel or change an order, contact us as soon as possible after placing your order.

Because orders enter production quickly, we cannot guarantee that an order can be canceled or changed once production has begun.

Refunds

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Lost Packages

If your package is lost during transit, please contact us with your order number and tracking information. We will work with our fulfillment and shipping partners to investigate the issue and determine the appropriate resolution.

If tracking shows that a package was delivered, but you cannot locate it, please first check with the shipping carrier and around your delivery location.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

If you have a problem with your order or have questions about our Return & Refund Policy, please contact us through our Contact page.

Please include your order number whenever possible so we can assist you more quickly.

Unknown Supply Co.

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